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Newsletter - Netherlands Gambling Authority publishes online market forecast ...and more!

KSA chairman René Jansen to speak at Feb. 24 GiH outsourcing webinar

Netherlands Gambling Authority chairman René Jansen will provide a general update on the ongoing implementation of the Remote Gaming Act during next week's Gaming in Holland webinar Outsourcing requirements for operators and third-party suppliers.

The remainder of the webinar will focus on the far-reaching legal obligations of licensed operators regarding third-party suppliers under the Dutch online gambling regulatory framework.

If you are considering applying for a Dutch remote gambling license or if you intend to supply your products or services to Dutch-licensed operators, this webinar is not to be missed!


  • Alan Littler & Ibrahim Sharif (Kalff Katz & Franssen)

  • Peter-Paul de Goeij, MD Nederlandse Online Gambling Associatie (NOGA)

  • Francesco Rodano, Chief Policy Officer, Playtech & fmr Head of Remote Gaming at Italian regulator Agenzia Dogane e Monopoli (ADM)

Don't miss it! Register today:

GiH Webinar | Necessary services: How & where to get them On March 3 at 3PM CET we have scheduled a vendors’ webinar, where suppliers of necessary services will showcase their products and services. If you want to enter the regulated Dutch online market but haven't yet found all the suppliers that you need, this may be the webinar for you!

The following suppliers have confirmed their participation:

  • Data center services Joël Altyzer, Sr. Account Manager, Interxion

  • Data safe/vault services Julian Borg-Barthet, Director of BD, Pretty Technical

  • KYC/CRUKS compliance Martijn de Boer, Founder, CDDN

  • Platform provider Martin Prantner, Chairman, Finnplay

  • Platform provider Henk Wolff, CMO Dutch Gambling Association

  • Platform provider Robert Civill, Director of BD, Gamanza

  • Games Stephan van den Oetelaar, CEO, Stakelogic

Register for the vendors’ webinar here:

Webinar report | Keys for effective player retention in regulated online gaming On Wednesday, distinguished international iGaming consultants Jason “Wolf” Rosenberg and Itsik Akiva reviewed the major elements that increase player engagement. A full video of the webinar is available here:

Their main findings included:

  • It is far cheaper to retain or reactivate existing players than to acquire new ones.

  • Player retention and loyalty can be a result of many elements, not only promotions.

  • It is better to aim for “earning” loyalty rather than “paying” for it with incentives.

  • Grouping players into segments and profiles is key for delivering targeted and effective messaging.

The speakers next proceeded to discuss how to put these principles into practice. Please note: more information on this topic (and others) will be made available during the upcoming Online Gaming Management Masterclass - NL Focus.

This Masterclass has been specifically designed to reflect the new regulatory environment anticipated in the Dutch market, thus ensuring that participants gain highly localized, relevant, and applicable knowledge on topics such as:

  • Player and operator protection measures (Responsible Gaming, KYC, AML etc.) that reflect the regulatory requirements as well as NL-specific best practices.

  • Revenue generation, financial modeling, and all applicable costs (including taxes, content and services) have been updated to represent the conditions in the Dutch market.

  • Banking and Payments operations focuses on the locally available payment methods as well as on any regulatory-imposed restrictions and rules related to the flow of funds.

  • The Player Acquisition and Player retention sessions incorporate all local restrictions and guidelines related to advertising and retention strategies.

  • The Product Management session highlights preferences and recommendations which are specific to Dutch players.

The Masterclass will take place 22-26 March 2021. Book today:

For more information on the Masterclass, please click here.

Netherlands Gambling Authority publishes updated policy rules on licensing and responsible gaming

The Netherlands Gambling Authority has published final versions of its policy rules regarding licensing and responsible gaming.

The final versions are largely similar to the draft versions that were published in October 2020. The most important changes concern third-party outsourcing and match-fixing (licensing) and vulnerable groups, advertising and prevention (responsible gaming).

Meanwhile, the Dutch regulator also announced several changes to its inspection scheme for auditing licensed operators’ game systems.

Upcoming events

The following events may be of interest to the GiH community. Events

  • SiGMA Europe has been rescheduled to 13 – 15 April, 2021.

  • The third edition of CasinoBeats Summit will return to Malta from May 18 – 20, 2021, as part of Spring iGaming Week organized in partnership with KPMG and Gaming Malta.

  • The Betting on Sports America conference and expo has been scheduled for 8 – 10 June, 2021 and will bring together all the major players in the fast-growing North American sports betting industry.

  • iGB Live and iGB Affiliate have also been moved to 28 September – 1 October, 2021, but will still take place in Amsterdam!

  • The 2021 Gaming in Holland Conference has been scheduled for October 1, 2021 – the very day that the regulated Dutch online market finally opens. Netherlands Gambling Authority chairman René Jansen has agreed to deliver the keynote speech. Save the date!

  • The World Gaming Executive Summit is returning live on 6 – 8 December, 2021 at the W Hotel, Barcelona.

  • ICE London and iGB Affiliate London have been postponed to 1 – 3 February, 2022.

Webinars and virtual events

  • Mindway AI has published an on-demand webinar on player profiling and efficient responsible gaming interventions.

  • Sportradar, the global provider of sports betting services, announced the launch of Sportradar Connect, a new curated event series. The first session, on 23 February, 2021, will feature Ted Leonsis, founder, chairman, principal partner and CEO of Monumental Sports & Entertainment in Washington DC.

  • The IMGL Virtual Conference, which takes place 8 – 12 March, 2021, will include a session on emerging regulated markets in the Netherlands and Germany.

  • Join the iGaming Next Power Hour every Friday @3pm CET for a short, compact, educational and social weekly digital gathering with some of the brightest and most connected minds of the industry.

Netherlands Gambling Authority publishes online market forecast

The Netherlands Gambling Authority has published a forecast of the expected developments in the Dutch online gambling market based on estimations by H2 Gambling Capital and Regulus Partners.

By 2024, three years after the entry into force of the Remote Gaming Act, Regulus predicts a combined licensed and unlicensed market size of €827m (GGR) when excluding bonuses, while H2 predicts a market worth €1.08bn including bonuses – up from €424m in 2019.

The regulated online market alone will be worth €757m in 2024, H2 predicts – slightly less than 70% of the combined regulated and offshore markets combined. Regulus did not split regulated revenue from the offshore total.

Looking at revenues, the Dutch regulator thus expects to fall short of its 80% channelization goal. However, 90% of players are expected to move to the regulated market, provided that the advertising regulations will not be overly restrictive. This reflects the expectation that the largest spenders in particular will be deterred by the relatively high 29% gambling tax rate.

Meanwhile, the size of the land-based market is expected to remain stable and, for the time being, considerably larger than the online market.

Other news

Kindred announced it wishes to ensure that by 2023 zero percent of its revenue is generated from harmful gambling.

LeoVegas is also determined to make a success of itself in the regulated German market as the long-term rewards will be more than worth the short-term headwinds, according to CEO Gustaf Hagman.

Sports data firm Sportradar is making its fraud detection service free for leagues and governing bodies across the globe.

The Malta Gaming Authority cancelled seven licenses and suspended a further two during H1 2020.

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